These General Terms and Conditions (hereinafter: "GTC") apply to all contractual agreements (hereinafter: "Contract") between Veteducators GmbH (hereinafter: "Veteducators") and purchasers of contractual products (hereinafter: "Customer"). These GTC apply to both consumers and businesses, unless otherwise specified in the respective clause.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.

All contracts are concluded with Veteducators.

The presentation of goods in the online shop and/or other presentation media does not constitute a legally binding offer, but rather an invitation to order. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. By clicking the "Buy Now" button in the last step of the ordering process, you submit a binding offer to purchase the goods displayed in the order overview. Immediately after submitting your order, you will receive an order confirmation; however, this does not yet constitute acceptance of your contractual offer. A contract between you and us is concluded as soon as we accept your order by separate email or ship the goods.

If the order is placed via a method other than the online shop, the customer's order constitutes a legally binding offer. The contract is concluded upon acceptance of the customer's order in a separate email or upon shipment of the goods by Veteducators. The customer waives the right to receive a declaration of acceptance in accordance with Section 151, Sentence 1 of the German Civil Code (BGB).

The contractual provisions with information on the ordered goods and/or booked services, including these General Terms and Conditions and the cancellation policy, will be sent to you by email upon acceptance of the contract offer or upon notification thereof.

Your requests for a quote are non-binding. We will provide you with a binding offer in text form (e.g., by email), which you can accept within 5 days.

The contract language is exclusively German. As an additional service, we offer our customers the option of changing the language in the online shop. The product descriptions on the foreign-language pages are often abbreviated or incomplete. In the event of any discrepancies between the German text and the translation, the German text takes precedence. Order confirmations and other information are not available in all languages, but only in German or English.

The prices listed in the online shop at the time of ordering apply. All prices are gross prices including statutory VAT and are stated in euros (€). Prices are per unit as stated and exclude shipping costs.

In our shop you can generally use the following payment methods:

credit card

When you place your order, you provide your credit card information, and the credit card company performs an authorization check. Once you have been verified as the legitimate cardholder, the payment transaction is automatically processed and your card is charged.

PayPal

During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing your order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction will be processed automatically by PayPal immediately thereafter. You will receive further instructions during the ordering process.

Prepayment

After completing the order process, please pay the full invoice amount within 7 calendar days to our account at Deutsche Apotheker- und Ärztebank, IBAN: DE18 3006 0601 0005 5752 00, BIC: DAAEDEDDXXX. The goods will be dispatched after receipt of payment.

When ordering by email or telephone, we generally offer the following payment methods: prepayment, PayPal and invoice.

The invoice

You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. We reserve the right to only offer purchase on account after a successful credit check. For payment by invoice, the purchase price is due 14 days after the invoice is issued for consumers and within 30 days after the invoice is issued for businesses.

When ordering by email or telephone, we generally offer the following payment methods: prepayment, PayPal and invoice.

We reserve the right, after reviewing your customer information, to refuse certain payment methods and to refer you to other payment methods. Under no circumstances will we cover any costs that may arise from a money transaction, such as fees for using your credit card abroad.

You agree that invoices and credit notes will be delivered exclusively in electronic form. Please send us an email to info@vetiqo.com if you wish to revoke this consent.

Consumers (i.e., any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity) are entitled to a right of withdrawal in accordance with the statutory provisions. Entrepreneurs are not granted a voluntary right of withdrawal.

Otherwise, the provisions for the right of withdrawal are set out in detail in the following cancellation policy (Section I). A sample cancellation form can be found below under Section II.

I. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must

Veteducators GmbH
Feurigstr. 54, 10827 Berlin
Phone: +49 30 97987362
Email: info@vetiqo.com

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of your right
of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

End of the cancellation policy

Attention: The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;

General information:

Please do not return any packages freight collect. Please contact us before returning any items.

II. Cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

The goods remain our property until full payment has been made. The following applies additionally to entrepreneurs: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations.

In addition to the stated product prices, shipping costs will be added.

We will inform you about shipping costs and delivery dates in the order overview before completing your order. General information on shipping costs can be found here . If delivery to you is not possible because you cannot be found at the delivery address you provided, even though you were notified of the delivery date with reasonable notice, you will bear the costs of re-delivery.

You generally have the option of picking up your order from our office, Veteducators GmbH, Feurigstr. 54, 10827, Berlin, during the following business hours: Mondays and Thursdays from 9:00 a.m. to 5:00 p.m. Orders not picked up within seven days of being made available at the office will be canceled. We do not deliver to packing stations.

For entrepreneurs, the transport of goods is at the recipient’s risk.

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the freight carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment. For merchants, the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to provide the notification stipulated therein, the goods are deemed to have been accepted, unless the defect was not detectable during inspection.

When ordering products for delivery outside the EU, import duties and taxes may be charged once the package reaches the specified destination. Any additional customs clearance fees are your responsibility. Veteducators has no control over these fees.

We are liable for material or legal defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB).

The limitation period for statutory warranty claims is two years for consumers and begins upon delivery of the goods. For businesses, the warranty period for goods delivered by Veteducators is 12 months. Section 377 of the German Commercial Code (HGB) applies to merchants.

Customer claims for damages are excluded. Excluded from this are customer claims for damages resulting from injury to life, body, or health, as well as liability for other damages resulting from an intentional or grossly negligent breach of duty by the provider, its legal representatives, or its vicarious agents. The provisions of the Product Liability Act remain unaffected. Furthermore, we assume unlimited liability for warranty promises, if agreed upon.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.

The European Commission provides a platform for online dispute resolution (ODR) . We are neither willing nor obliged to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law set out in sentence 1.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is the registered office of Veteducators. In this case, however, we are also entitled to sue at the customer's registered office.

These terms and conditions are complete and final. Any amendments or additions to these terms and conditions should be made in writing to avoid any confusion or dispute between the parties regarding the agreed contractual content.

Should individual provisions of these terms and conditions be invalid, this shall not affect the remaining provisions of the contract.

If you have any questions or comments, please feel free to contact us at any time. We always strive to find customer-oriented solutions should a problem or error occur.

Veteducators GmbH
Feurigstr. 54, 10827 Berlin
Germany

Phone: +49 30 97987362
Email: info@vetiqo.com

Register court: District Court of Berlin (Charlottenburg) HRB 205654

Managing Director: Dr. Laura Schüller
VAT ID No.: DE 323718117